Mailbox CRM

All customer mail in one place, with a proposal to review for every question.

Mail

Must go to a person5Priority P1: Ruben AksoyHas attachment15 Oct, 09:00Food safetyMeat smelled odd on arrivalHi, The beef braising steaks that were delivered this morning smell sour. The cooling elements were still cold. I haven't done anything wit…P15dIlse Mourik
Anouk Feddema13 Oct, 09:00Personal dataRequest to delete my dataGood morning, I would like you to delete all of my data from your systems, in accordance with the GDPR. Kind regards, Anouk FeddemaP27dIlse MourikUnread
Hakim Ouali13 Oct, 09:00PaymentIs my invoice amount correct?Hello, The invoice for order 10488 shows a different amount than the confirmation email. Could you check that? Regards, HakimP27dIlse MourikUnread
Joost Verkerk14 Oct, 09:00PaymentCharged twiceHello, I see two debits of the same amount on my account for order 10442. Could you refund one of them? My IBAN is NL00 BANK 0000 0000 00. …P26dIlse MourikUnread
Miriam Doorn15 Oct, 09:00AllergensAllergens in the merguezGood afternoon, My daughter has a nut allergy. Do the merguez sausages I ordered last week contain nuts or traces of nuts? Kind regards, Mi…P2Food safety5dIlse MourikUnread
Sender unknown1k.beckers@strandpaviljoen.example15 Oct, 15:40DeliveryDo you deliver on Saturdays in Zeeland?Good afternoon, We are opening a small beach pavilion next season and are comparing suppliers. Do you deliver on Saturdays in Zeeland, and …5d

Must go to a person: Food safety

A report about smell, colour or temperature is a food safety question. It goes to a person who can trace the batch and decide, never to a drafted reply.

Open a case in the context panel and write the reply yourself. The assistant proposes nothing here.

Meat smelled odd on arrival

1 message in this conversation

From: Ruben Aksoy <r.aksoy@example.com>To: info@example.com15 Oct 2026, 09:00Received
Hi, The beef braising steaks that were delivered this morning smell sour. The cooling elements were still cold. I haven't done anything with them. What should I do? Regards, Ruben
Attachments
- koelelementen.jpgimage/jpeg184 kB

Suggested reply

This subject always goes to a person. The assistant proposes nothing here.

Written by the demo assistant (not a real language model)

Read only. Nothing is sent; a person writes and sends the reply.

Summary

The conversation is about: Meat smelled odd on arrival. The most recent message is from the customer and is waiting for a reply. There is a case (food safety, P1, escalated): Meat smelled odd on arrival.

Based on: the email: Meat smelled odd on arrival · the case: Meat smelled odd on arrival

Written by the demo assistant (not a real language model)

Read only. Nothing happens with this text until a person uses it.

Match

Exact · Ruben Aksoy

Why?

Matched because: this thread is already linked to customer cus-raksoy (contact con-raksoy)

Derived now for this screen, not recorded on arrival.

Customer

Ruben Aksoy

Consumer

Contact

Ruben Aksoy

Email: r.aksoy@example.com

Cases

Meat smelled odd on arrival
Food safety · escalated · P1
Assigned to Ilse Mourik
Status
Assigned to
Internal note

Activity

Nothing has been done in this conversation yet.