Mailbox CRM

All customer mail in one place, with a proposal to review for every question.

Mail

Sander KlaverAnswered15 Oct, 15:10Product questionDifference between ribeye and entrecoteMe: Hello Sander, Ribeye and entrecote come from the same rib section. Ribeye is cut with the fat eye running through it, which keeps it juicy …Unread
Miriam Doorn15 Oct, 09:00AllergensAllergens in the merguezGood afternoon, My daughter has a nut allergy. Do the merguez sausages I ordered last week contain nuts or traces of nuts? Kind regards, Mi…Unread
Petra Nauta15 Oct, 09:00OrderWhere is order 10517?Good afternoon, I was supposed to receive order 10517 yesterday but nothing was delivered. Could you look into what went wrong? Kind regard…Unread
Joost Verkerk14 Oct, 09:00PaymentCharged twiceHello, I see two debits of the same amount on my account for order 10442. Could you refund one of them? My IBAN is NL00 BANK 0000 0000 00. …Unread
Wendy Sligte14 Oct, 09:00DeliveryDo you deliver on Saturdays?Hello, Do you deliver on Saturdays too? And until what time can I order for that? Kind regards, Wendy SligteUnread
Anouk Feddema13 Oct, 09:00Personal dataRequest to delete my dataGood morning, I would like you to delete all of my data from your systems, in accordance with the GDPR. Kind regards, Anouk FeddemaUnread
Hakim Ouali13 Oct, 09:00PaymentIs my invoice amount correct?Hello, The invoice for order 10488 shows a different amount than the confirmation email. Could you check that? Regards, HakimUnread
Tim RozendaalAnswered12 Oct, 11:20Product questionHow much meat per person?Me: Hi Tim, As a rule of thumb we count on 250 grams per person for a regular dinner and 350 to 400 grams for a barbecue, where people usually …Unread
Bart NijhofAnswered12 Oct, 09:00DamageBox was damagedMe: Hi Bart, The packs that are still sealed and cold are fine to use. The one that was open should not be used, and we have put a replacement …Unread
Horeca Van DijkAnswered12 Oct, 09:00BusinessWeekly delivery for hospitalityMe: Good afternoon, For restaurants we set up a standing weekly delivery with a fixed day and a price list agreed for three months at a time. Q…Unread
Sander Klaver09 Oct, 09:00No reply needed?Re: Difference between ribeye and entrecoteGreat, thank you! Very clear. SanderUnread
Lotte VerhagenAnswered08 Oct, 14:00OrderCan I still change my order?Me: Good afternoon Lotte, Certainly, order 10501 has not been packed yet. I've added a pack of spare ribs; the difference is settled automatica…Unread
Freek DoornAnswered06 Oct, 14:00No reply needed?ComplimentMe: Good afternoon Freek, Lovely to hear, thank you! I'll pass the compliment on to the butchery; that always makes their day. Kind regards,Unread
Ingrid PalsmaAnswered05 Oct, 09:00DeliveryRescheduling the deliveryMe: Good morning Ingrid, That's arranged: the delivery is now set for Friday. You'll receive a message with the time slot on Thursday evening. …Unread

Must go to a person: Payment

Money moves only after a person has looked. Amounts, refunds and bank details are checked in the accounting system and confirmed by hand.

Open a case in the context panel and write the reply yourself. The assistant proposes nothing here.

Reply yourself

Charged twice

1 message in this conversation

From: Joost Verkerk <j.verkerk@example.com>To: info@example.com14 Oct 2026, 09:00Received
Hello, I see two debits of the same amount on my account for order 10442. Could you refund one of them? My IBAN is NL00 BANK 0000 0000 00. Regards, Joost Verkerk

Suggested reply

This subject always goes to a person. The assistant proposes nothing here.

Written by the demo assistant (not a real language model)

Read only. Nothing is sent; a person writes and sends the reply.

Summary

The conversation is about: Charged twice. The most recent message is from the customer and is waiting for a reply. Order 10442 from 9 October has been completed; 2 items. There is a case (payment, P2, escalated): Charged twice.

Based on: the email: Charged twice · the order: 10442 · the case: Charged twice

Written by the demo assistant (not a real language model)

Read only. Nothing happens with this text until a person uses it.

Match

Exact · Joost Verkerk

Why?

Matched because: this thread is already linked to customer cus-jverkerk (contact con-jverkerk)

Derived now for this screen, not recorded on arrival.

Customer

Joost Verkerk

Consumer

Contact

Joost Verkerk

Email: j.verkerk@example.com

Order

10442

Why this order?

Order 10442 is quoted in the message and belongs to this customer.

Status: Completed

Total: € 82.80

4 × Ribeye dry-aged 35 days, 300 g (DF-RIB-300) · € 14.95
2 × Entrecote 250 g (DF-ENT-250) · € 11.50

Source: the demo shop (not a real web shop)

Shipment

There is no shipment yet for order 10442.

Source: the demo carrier (not a real connection)

Cases

Charged twice
Payment · escalated · P2
Assigned to Ilse Mourik
Status
Assigned to
Internal note

Activity

Nothing has been done in this conversation yet.